The influence of promotion and online customer reviews on purchase decisions at Shopee in Bogor City
DOI:
https://doi.org/10.35335/ijafibs.v11i3.179Keywords:
Online Customer Reviews, Promotion, Purchase DecisionsAbstract
This study aims to determine the influence of Promotion and Online customer reviews on Purchase Decisions at Shopee in Bogor City. This research is based on quantitative with explanatory method approaches. The sampling technique used non-probability sampling through purposive sampling with 100 respondents. The data analysis technique used multiple regression analysis. Based on the results of multiple linear regression analysis, the Simultaneous test result (F-test) shows that Fcount 87,738> Ftable of 3,090, meaning that Promotion and Online Costumer Review simultaneously significantly influence Purchase Decision at Shopee in Bogor City. Partial Test Results (t-test) indicate that the variable Promotion (X1) tcount 4,783 > ttable1,661, which means that the Promotion variable partially has a significant influence on Purchase Decision (Y), Online Costumer Review variable (X2) shows tcount 9,007> ttable1,661. This result shows that Online customer Review partially significantly influences Purchase Decision (Y). From the regression analysis, the coefficient of determination (R²) is obtained to be 0,644 or 64,4%. This value indicates that the contribution of promotion and Online Customer review variables On Purchase Decisions reaches 64,4%.
References
Aji, N. S., Djawahir, A. H., & Rofiq, A. (2019). The Influence Of Products And Promotions On Purchasing Decisions Mediated In Purchase Motivation. 17(1).
Alma, B. (2018). Manajemen Pemasaran dan Pemasaran Jasa (13th ed.). Alfabeta.
Angeline, C., Suparman, G., & Dana, I. made. (2023). The Role Of Brand Image Mediates The Influence Of Promotion On Purchase Decisions. 1–29.
Elviera, C. D. (2022). Universitas Dharmawangsa Transformasi Perilaku Konsumen Di Masa Pra Dan Pasca Pandemi Covid 19 (Studi Kasus Pembelian Produk Shopee). Jurnal Bisnis Net, 19(2), 2621–3982.
Hariyanto, H. T., & Trisunarno, L. (2021). Analisis Pengaruh Online Customer Review, Online Customer Rating, dan Star Seller terhadap Kepercayaan Pelanggan Hingga Keputusan Pembelian pada Toko Online di Shopee. Jurnal Teknik ITS, 9(2). https://doi.org/10.12962/j23373539.v9i2.56728
Kotler, P., & Keller, K. L. (2016). Marketing Management (15th Ed Gl). Pearson Education.
Kusuma, A. P. A. A., & Shiratina, A. (2022). Effects Of Online Promotion And Personal Selling On The Purchase Decision Of The Cisauk Point Apartment During The Pandemic. International Journal of Environmental, Sustainability, and Social Science, 3(2), 450–463. https://doi.org/10.38142/ijesss.v3i2.292
Maedia, G. O., & Muhiban, A. (2023). The Influence of Online Prices and Promotions on Purchase Decisions on the Shopee Marketplace (Case Study at PT. Gucci Ratu Textile, Cimahi City, West Java). International Journal of Integrative Sciences, 2(6), 887–910. https://doi.org/10.55927/ijis.v2i6.4766
Maulana, S., Najib, M., & Sarma, M. (2021). Analysis of the Effect of Marketing Mix on Consumer Trust and Satisfaction on Online Purchasing of Organic Food During the Outbreak of the Covid-19. Jurnal Aplikasi Manajemen, 19(2), 257–271. https://doi.org/10.21776/ub.jam.2021.019.02.03
Mo, Z., Li, Y.-F., & Fan, P. (2015). Effect of Online Reviews on Consumer Purchase Behavior. Journal of Service Science and Management, 08(03), 419–424. https://doi.org/10.4236/jssm.2015.83043
Nur, M. A., & Dahliana, D. (2023). Pengaruh Customer Review Dan Harga Terhadap Keputusan Pembelian Konsumen Muslim Shopee Di Banjarmasin. Jurnal Ilmiah Ekonomi Islam, 9(02), 1797–1805. https://jurnal.stie-aas.ac.id/index.php/jei/article/view/7102%0Ahttps://jurnal.stie-aas.ac.id/index.php/jei/article/download/7102/3758
Nurhayat, K., & Shiratina, A. (2021). The Influence Of Country Image And Destination Image On Intention To Visit South Korea. International Journal of Environmental, Sustainability, and Social Science, 2(3), 144–154. https://doi.org/10.38142/ijesss.v2i3.86
Prasetyono, A. S., Suyono, J., Artaya, P. I., & Faviandhi, Q. (2021). The Impact of Promotion and Price on Purchase Decision Consumers at Marketplace Shopee. International Journal of Integrated Education, Engineering Business, 4(2), 79–86.
Rahmawati, A. I. (2021). Pengaruh Online Customer Review, Online Customer Rating Dan Kepercayaan Terhadap Keputusan Pembelian Online (Studi Kasus Pada Mahasiswa Feb Universitas Pgri Semarang). Jurnal Ilmiah Manajemen Bisnis Dan Ekonomi Kreatif, 1(1), 18–23. https://doi.org/10.26877/jibeka.v1i1.3
Ramadhani, T., & Sanjaya, Vi. F. (2021). Pengaruh Rating Dan Online Consumer Review Terhadap Minat Beli Dengan Kepercayaan Sebagai Pemediasi Pada Marketplaceshopee Dalam Persfektif Ekonomi Islam (Studi pada Mahasiswa Universitas Islam Negeri Raden Intan Lampung). REVENUE: Jurnal Manajemen Bisnis Islam, 2(2), 143–162. https://doi.org/10.24042/revenue.v2i2.9623
Sanduo, A., Lim, D., Andrian, J., & Samudra, V. J. (2023). Customer satisfaction and brand loyalty for the apple brand in batam city : understanding the influential factors. 11(2), 129–138.
Siahaan, M., & Christiani, D. (2021). The Effect Of Prices And Promotions On Purchase Decisions At Shopee ( Case Study Of Bhayangkara University Jakarta Raya ). 1(3), 253–268.
Sianipar, A. H. F., & Yoestini. (2021). Analisis Pengaruh Customer Review dan Customer Rating Terhadap Keputusan Pembelian Produk di Online Marketplace (Studi Pada Mahasiswa Pengguna Tokopedia di Kota Semarang). Diponegoro Journal of Management, 10(4), 1. http://ejournal-s1.undip.ac.id/index.php/dbr
Sugiyono. (2017). Metode Penelitian Kuantitatif Kualitatif dan R & D. Alfabeta.
Suryawan, T. G. A. W. K., Sumerta, I. K., Vatara, I. G. A., & Abdullah, S. (2022). The Impact of Online Reviews and Ratings toward Shopee’s Customer Purchase Intention in Gianyar Regency. JBTI : Jurnal Bisnis : Teori Dan Implementasi, 13(3), 176–192. https://doi.org/10.18196/jbti.v13i3.16655
Tulanggow, S. G., Tumbel, T. M., Walangitan, O., Administrasi, J. I., Studi, P., & Bisnis, A. (2019). Pengaruh Promosi dan Harga Terhadap Keputusan Pada Pembelian PT . Shopee International Indonesia Di Kota Manado. 9(3), 35–43.
Welsa, H., Dwi Cahyani, P., & Alfian, M. (2022). Pengaruh online customer review, social media marketing dan kemudahan terhadap keputusan pembelian secara online melalui marketplace. Jurnal Manajemen, 14(2), 416–424. https://doi.org/10.30872/jmmn.v14i2.11038
Yulmaniar, S., Baktiono, A., Octalia, H., & Colina, E. (2022). The Effect of Online Customer Rating and Online Customer Review on Consumer Purchase Decisions Online at Handmadeshoes Surabaya. 05(02), 56–65.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2023 International Journal of Applied Finance and Business Studies

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.